| Billing & General
Information FAQ |
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What forms of payment
do you accept? |
| We accept Visa, MasterCard, American Express,
personal/company checks and money orders. The vast majority of our
customers pay by credit card, which is billed on a month-to-month basis. |
What are the conditions if I want to pay
by check? |
| Because the paperwork for processing checks is a little
more involved than with credit cards, we require that payment by check be
made in three-month intervals. We accept checks from US customers only.
New orders indicating payment by check are not processed until the check
is received. |
Is my credit card information secure? |
| Absolutely. Your order is placed on our SSL secure server,
encrypting the data stream between your computer and ours. Your credit
card and other information is downloaded to our office (again via SSL
encryption) and stored on a computer which is not Internet accessible. We
take the security of your data very seriously, and want to assure you that
our ordering and accounting systems are set up to be as safe and secure as
technically possible. |
How will the charge appear on my credit
card statement? |
| The charge will appear as: atek.ca |
Can I place an order over the phone? |
| We require that all orders be placed via our online order
form. If you would prefer to give us your credit card information over the
phone, simply indicate this in the Special Instructions section of the
order form and specify "Paying by Check/MO" in the payment
section. After submitting your order and receiving your order number, call
our toll-free number
with your credit card information. |
Can I upgrade/downgrade
my hosting plan after I order? |
| Yes, you can switch to a different hosting plan at any
time. There are no surcharges for upgrading or downgrading your account. |
How do I cancel
my hosting account? |
| Contact our support
department for information on how to cancel your account. There are no
penalties or fees for canceling your account; simply cancel before your
next billing date, and there will be no further charges. If you pay via
check and have more than 1 month of remaining credit, you will receive a
refund for the additional months you have paid for. |
Do you offer Microsoft Windows
2000 or Unix? |
| We do offer both Windows 2000 and Linux. |
Do you offer Web design
services? |
| Yes, we offer full-service website design services and
programming. For more information, please contact-us. |
Do you offer merchant account? |
| We offer merchant account assistance. For more information, please contact-us. |
